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Lift Ticket FAQs

When will lift tickets be limited during the 2022/23 season?

Vail Resorts is limiting lift ticket sales throughout the 2022/23 season to prioritize the mountain experience for our guests. Guests  are strongly encouraged to secure their lift access in advance.

  

Which resorts will have limited lift tickets during the 2022/23 season?

Vail Resorts will limit lift tickets at all of our North American resorts: Vail, Breckenridge, Beaver Creek, Keystone and Crested Butte in Colorado; Park City Mountain in Utah; Heavenly, Northstar and Kirkwood in Tahoe; Stevens Pass in Washington; Whistler Blackcomb in British Columbia; Stowe, Okemo and Mt. Snow in Vermont; Hunter Mountain in New York; Mount Sunapee, Attitash, Wildcat and Crotched in New Hampshire; Seven Springs, Liberty, Whitetail, Roundtop, Hidden Valley, Laurel Mountain, Jack Frost and Big Boulder in Pennsylvania; Alpine Valley, Boston Mills, Brandywine and Mad River in Ohio; Hidden Valley and Snow Creek in Missouri; Wilmot in Wisconsin; Afton Alps in Minnesota; Mt. Brighton in Michigan; and Paoli Peaks in Indiana.

  

Why are lift tickets limited this season?

To prioritize the guest experience, Vail Resorts will be limiting lift ticket sales across our 37 North American resorts. While we do not anticipate every day at every resort will sell out, we encourage guests who are planning to visit this season to secure their lift access in advance.

 

How can I find out if lift tickets will be available for the day I am planning to visit?

Lift ticket availability is visible on resort websites’ winter lift ticket pages. If lift tickets are sold out on a specific day at a specific resort, that day will show as unavailable. If lift tickets are sold out on your desired day, secure your lift access with an Epic Day Pass and save up to 65% off lift tickets depending on the level of resort access you chose to purchase. Epic Day Pass can be purchased at EpicPass.com until passes go off sale for the season.

 

If lift tickets are sold out online for a specific day at a specific resort, can I purchase one at the ticket window?

No, if a specific day at a specific resort sells out online, lift tickets will not be sold at resort ticket windows unless purchased with a Pass Holder benefit ticket (Buddy tickets or Ski With A Friend tickets) or through ski and ride school. Availability will be updated online if there are any lift ticket cancellations.

  

If I am booking a lodging reservation during this time, am I guaranteed lift access?

No, lodging reservations do not provide any guarantee of lift access. Guests are encouraged to purchase lift access as soon as possible, either through a pass (including an Epic Day Pass) for the best value – or by purchasing a lift ticket in advance. You should not wait until you are at the resort. If you already have a pass, there are no restrictions outside of any holiday restricted dates associated with your pass.  

  

Will there be restrictions on Pass Holder benefit tickets during these weeks?

No, Pass Holders’ benefit tickets, such as Buddy Tickets and Ski with a Friend Tickets, will not be impacted by lift ticket availability.

  

How do I redeem Buddy Tickets and Ski with a Friend Tickets if lift tickets are sold out online?

Buddy Tickets and Ski With A Friend Tickets will be available for purchase online and in-person at the window this season. However, we highly encourage individuals to purchase online. Once purchased, Buddy Tickets and Ski With A Friend Tickets must be picked up by the Pass Holder at the resort by displaying their pass. To purchase Buddy Tickets or Ski With A Friend Tickets online, a Pass Holder must sign into “My Epic Account” at Epicpass.com, click on the “passes” tab, and navigate to the “benefit tickets” section. You can select the specific day and resort for use after you click on “Buy for a Buddy” or “Buy For a Friend”.

  

Will there be restrictions on Ski & Ride school lift access?

No, the ability to purchase lift access with a Ski & Ride School lesson will not be limited. Book a lesson in advance and add a discounted lift ticket at checkout!

  

What product should I purchase to secure lift access this season?

It is strongly recommended that you purchase your lift access in advance online for the 2022/2023 Season. If lift tickets are sold out online, guests will not be able to buy them at ticket windows unless purchased with a Pass Holder benefit ticket or through ski and ride school.

Another option is Epic Day Pass, while it is still on sale, which provides the best value for guests planning to visit 1 to 7 days this season. Epic Day Pass offers savings of up to 65% off lift ticket window prices and is customizable with three levels of resort access and a choice to include holiday access or not. The price per day decreases as more days are purchased. Epic Day Passes are non-refundable, except as provided in Epic Coverage. With an Epic Day Pass, you can lock in the number of days you want to visit and decide later when and where to go – without concern of a day selling out.

  

Are Pass Holders impacted by lift ticket limitations? Will there be added restricted days for Pass Holders?

No, passes will not be restricted beyond any holiday restricted dates associated with a specific pass. This is a limit on lift ticket sales to prioritize Pass Holders’ mountain experience.

 

Are Epic Day Passes impacted by this lift ticket limitation?

No, there will be no restrictions on Epic Day Passes or any other pass product beyond any holiday restricted dates associated with the specific pass you purchase.

  

As a Pass Holder, will I still be able to use the lift ticket discounts on my pass during holiday restricted days or after I have used all days on my Epic Day Pass?

Yes, Pass Holders with holiday restricted dates can still use their discounts to purchase lift tickets on days that their pass is blacked out without restrictions. Pass Holders who have utilized all of their purchased Epic Day Pass days will also still be eligible to purchase additional discounted days without any limitations.

 

As a Pass Holder, do I need to make a reservation on days I plan to ski or ride this season?

No, we do not have a Pass Holder reservation system this season. If you have a pass product, you are good to go for the dates associated with your pass! Be sure to check mountain access and holiday restricted dates before making your plans to ski or ride.

  

Will the Epic SchoolKids program be restricted at all during the 2022/23 season?

No, guests who enrolled in the Epic SchoolKids program for the 2022/23 season will not be restricted beyond any existing restricted dates on the pass.

Restricted Epic SchoolKids days include: 

  • Friday, November 25, 2022 – Saturday, November 26, 2022 (not applicable to WB ESK)

  • Monday, December 26, 2022 – Saturday, December 31, 2022

  • Saturday, January 14, 2023

  • Saturday, February 18, 2023 – Sunday, February 19, 2023

Q: Can I purchase a lift ticket for the same day I want to ski or ride?

A: Yes, you can purchase same-day lift tickets online or at the resort ticket window, but there is a chance the resort could be sold out. For more information regarding availability, please see the Lift Ticket Availability FAQ. For the biggest savings, purchase your lift tickets online, 7+ days in advance of your visit.

 

Q: How do I pick up my lift ticket?

A: If you purchased your lift ticket 9 or more days in advance, your lift ticket will be mailed to your address. If you don’t receive your lift ticket before your ski day, simply go to the resort ticket window with your confirmation receipt/barcode to pick up your ticket. If you purchased your lift ticket less than 9 days in advance of your first ski day, go to the resort ticket window or visit a representative with one of our handheld express lift ticket devices to pick-up your ticket.

 

Q: My lift ticket didn’t arrive before my ski date. How do I get my lift ticket?

A: If you don’t receive your lift ticket before your ski day, simply take your confirmation receipt/barcode to the resort ticket window or visit a representative with one of our handheld express lift ticket devices to pick-up your ticket.

 

Q: Can I purchase a lift ticket for the same day I want to ski or ride?

A: Yes, you can purchase same-day lift tickets online or at the resort ticket window, but there is a chance the resort could be sold out. For more information regarding availability, please see the Lift Ticket Availability FAQ. For the biggest savings, purchase your lift tickets online, 7+ days in advance of your visit

Q: Where can I ski on my lift ticket?

A: Lift tickets are only valid at your specific resort.

 

Q: When can I use my lift ticket?

A: Our lift tickets provide flexibility when you can ski or ride. The more days you purchase on your lift ticket, the more flexibility you will have:

1 day lift ticket: Ski or ride on the selected day

2 day lift tickets: Ski or ride any 2 days within a 3-day window (starting on the first day of your lift ticket)

3 day lift tickets: Ski or ride any 3 days within a 5-day window (starting on the first day of your lift ticket)

4 day lift tickets: Ski or ride any 4 days within a 6-day window (starting on the first day of your lift ticket)

5 day lift tickets: Ski or ride any 5 days within an 8-day window (starting on the first day of your lift ticket)

If you purchase a 6 or more-day lift ticket, you will have a window of 3 additional days in which to use your ticket (i.e. 6 day ticket can be used over 9 days starting the first day your lift ticket is valid, 7 day ticket can be used over 10 days… 14 day ticket can be used over 17 days.

 

Q: Is my lift ticket transferable?

A: No, lift tickets are non-transferrable. Lift tickets are only available for the ticketed guest name and for the date range you purchased.

Q: Is my lift ticket refundable?

A: If your plans change, your lift ticket is refundable (terms apply). Any unused days on your lift ticket are fully refundable until 5 PM MT on the last day of your ticket. For example, if you buy a ticket dated February 1st-5th, you have until 5pm MT/PST on February 5th to request a refund for any unused days on your ticket.

Refund requests received after 5 PM MT on the last day of your ticket will not be honored, except in certain circumstances (see terms for full details)

 

Q: How do I request a refund?

A: To request a refund, you need to do one of the following:

Visit the resort ticket window no later than the last day of your ticket

Contact customer service at (970)-754-0005 by no later than 5 PM MT/PST on the last day of your ticket

 

Q: What if Vail Resorts closes a resort or cancels my ticket due to Covid-19 - how will refunds be handled?

A: Your safety is our priority, and it is possible that we will have to cancel your ticket due to Covid-19. In the event that we make the difficult decision to close a resort or cancel your ticket, we will strive to do so in advance of your visit, and we will issue you a full or partial refund depending on the number of lift ticket days affected. In the event of a resort closure or ticket cancellation, we will make an effort to notify you directly by email. We encourage you to also check the relevant resort website, Facebook page, or Instagram account for notifications. While we will do our best to issue your refund promptly, we cannot guarantee that your refund will be processed within a specified period of time (see terms for full details).

 

Q: What if I am injured or fall sick – can I request a refund?

A: Unused lift tickets are fully refundable until 5 PM MT on the last day of your ticket.

Verification of illness or injury will be required for partially used tickets. To request a refund for an un-used or partially used ticket due to injury or illness, you need to do one of the following:

Visit the resort ticket window no later than the last day of your ticket by 5 PM MT/PST

Contact customer service at (970)-754-0005 by no later than 5 PM MT/PST on the last day of your ticket 5 PM MT/PST

Reminder: You should not come to the resort if you: (i) are experiencing signs and symptoms of COVID-19 not due to a known health condition, (ii) tested positive or were diagnosed with COVID-19 in the last 10 days, (iii) have been directed by public health or a medical provider to quarantine or isolate, or (iv) have been in close contact with someone who has tested positive for COVID-19 (see CDC guidelines)

 

Q: I bought my lift ticket through a travel agency or wholesale partner, is my lift ticket refundable?

A: If you bought your lift ticket through a travel agency, you are potentially eligible for a refund as outlined in our terms. Please reach out to your travel agency partner to learn more.

Q: I am a pass holder. How do I redeem a Ski With A Friend or Buddy Ticket this season?

A: Ski With A Friend and Buddy Tickets will be available for purchase online and in-person at the window this season. However, we highly encourage individuals to purchase online vs. at the window. Once purchased, Ski With A Friend and Buddy Tickets must be picked by the pass holder at the Resort by displaying their pass.

To purchase Ski With A Friend or Buddy Tickets online, a pass holder must sign into “My Epic Account” at EpicPass.com, click on the “Passes” tab, and navigate to the “benefit tickets” section. You can select the specific day and resort for use after you click on “Buy For A Buddy” or “Buy For A Friend”.

 

Q: Does the pass holder have to be present to pick up a Buddy or Ski With A Friend ticket?

A: Yes, the pass holder must be present and display their pass in order to pick-up a Ski with a Friend or Buddy Ticket.

 

Q: Which type of ticket should I send to my friend?

A: That depends! The easiest way to compare pricing is to click "Buy for a Friend" and "Buy for a Buddy" above and compare pricing.

 

Q: How does my friend get their ticket?

A: Once your friend has purchased the ticket, you (the pass holder) have to present your pass and pick up the ticket at the Resort.

 

Q: How do I know when my friends have bought their tickets?

A: The pass holder will receive an email when a ticket associated with their account has been redeemed. You will also see the available tickets in your account change once a purchase is made. In the event the pass holder does not have an email on file, an email will be sent to the Head of Household for the account.

 

Q: Can I cancel a ticket after I have emailed it?

A: No, a ticket cannot be canceled after you have emailed it. However, it is not removed from your account until the ticket has been purchased online.

 

Q: Are Buddy/Ski With A Friend tickets returnable?

A: Unused Buddy/Ski With A Friend Tickets are returnable. To request a refund, you need to do one of the following:

Visit the resort ticket window no later than the last day of your ticket

Contact customer service at (970)-754-0005 by no later than 5 PM MT/PST on the last day of your ticket.

 

Q: I’ve sent tickets to my friends, why are they still showing available?

A: The available tickets in your account does not change until a purchase is made.

 

Q: Why did my friend get an error?

A: The most common reason your friend will get an error when trying to purchase is if the first date of the tickets has already passed. If errors are received, call 970-754-0126 no later than 5 PM MT/PST.

Q: How do I purchase a specialty lift ticket?

A: You can purchase your specialty ticket at the window or by phone at 970-754-8245. Please have all the necessary verification ready when you call to purchase.

 

Q: How do I obtain a lift ticket for a child four and under?

A: In order to obtain free tickets for children four and under, simply head to the resort ticket window on your desired ski date and pick up your ticket.

 

Q: Do you offer a Military Discount on lift tickets?

A: Yes, we offer Military Discount lift tickets for active and retired military members. Military tickets can be purchased at the window or by calling (844)-431-4888. Please have your military ID ready to verify your purchase for the Military personnel and any eligible dependents. Military tickets require in-person verification to pick up your lift ticket in the resort. Learn more about our Military Pass products.

If you decide to purchase a full price lift ticket, please come see the ticket office at the end of the day for your ticket adjustment. Military verification for the Military personnel and any eligible dependents will be needed to process the price adjustment.

 

Q: Can I purchase half-day tickets?

A: Yes, afternoon tickets can be purchased on the same day at the lift ticket window.