TABLE OF CONTENTS
2026/27 LIFT TICKET REFUND POLICY
SKI & RIDE SCHOOL TERMS OF SALE
Last Updated: July 23, 2026
Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) constitute a binding agreement between you and the Vail Corporation, doing business as Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts,” “we” or “us”). By purchasing a Season Pass or other lift access product, including lift tickets, you, and any person on whose behalf you purchase a Season Pass or other lift access product, are agreeing to be bound by these Terms.
ADVISORY
SECTION 5 OF THESE TERMS REQUIRES YOU TO COMPLY WITH ALL PUBLIC HEALTH AND SAFETY ORDERS, REGULATIONS, LAWS, POLICIES, AND PROCEDURES APPLICABLE AT ANY RESORT YOU ACCESS, INCLUDING AGREEING TO ANY ATTESTATIONS SET FORTH IN SECTION 5 OR OTHERWISE PROVIDED.
SECTION 18 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS.
SECTION 20 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS, INCLUDING A RELEASE OF ANY CLAIMS FOR NEGLIGENCE.
SECTION 21 OF THESE TERMS INCLUDES LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES.
SECTION 23 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.
DEFINITIONS
The following definitions apply to these Terms.
“Fixed Season Pass” means a season pass that gives the holder a fixed number of days to use the pass throughout the season, usually ranging from 1 to 10 days. A list of Fixed Season Passes can be found here.
“General Season Pass” means a season pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass. A list of General Season Passes can be found here.
“Season Pass” or “Pass” means Fixed Season Pass or General Season Pass.
“Ski & Ride Season” means the ski & ride season which the Season Pass or lift access product you are purchasing applies to.
“Partner Resort” means a resort on the list of Partner Resorts found here. Partner Resort access varies by Pass type, and Partner Resorts may be added, modified, or removed at any time without prior notice.
“Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents, together with each Partner Resort and their operators, subsidiaries, or affiliates and each of their respective officers, directors, employees, contractors, representatives and agents.
TERMS
Other Products. Any product other than a Season Pass or lift ticket is NON-REFUNDABLE unless expressly stated otherwise.
a. Assumption of Risks. YOU AGREE AND UNDERSTAND THAT SKIING, SNOWBOARDING AND USING A SKI AREA, INCLUDING LIFTS, CAN BE HAZARDOUS AND INVOLVE THE RISK OF PHYSICAL INJURY AND/OR DEATH. WARNING: Under the law, you assume the risk of injury to person or property resulting from any of the inherent dangers and risks of skiing and may not recover from the ski area operator and its employees for any injury resulting from any of the inherent dangers and risks of skiing. Inherent dangers of skiing include, but are not limited to: Falling or loss of balance; icy, slick or uneven surfaces; improper use of equipment; changing weather conditions; existing and changing snow conditions; bumps; moguls; ruts; bare spots; tin cover; rocks; erosions; drainage channels; stumps; trees; tree wells; roots and branches; downed timber and other forest growth; streams, creeks, holes, debris, and other rugged mountainous terrain; marked and unmarked obstacles; unmaintained or unmarked trails/roads or trail obstructions; collisions with natural objects, man-made objects, or other skiers; variations in terrain; and the negligence or failure of you, Ski Area employees, or other guests to act safely or within their own ability including failure to stay within designated areas and comply with signage; falling snow or ice from natural or man-made sources; varying visibility, storms, lightning, hail, snow and other adverse weather. Other risks include avalanches, cornices and crevasses; cliffs, extreme terrain, jumps, freestyle terrain, misloading, entanglements, or falls from ski lifts; equipment malfunction, failure or damage; improper use of maintenance equipment; becoming lost or separated; lack of shelter; limited access to and/or delay of medical attention; inadequate medical attention; your health condition, physical exertion, exhaustion, dehydration, hypothermia, altitude sickness, other sickness, or frostbite; and/or mental distress from exposure to any of the above. You understand that a mountain resort environment may increase the risk of or even create visible or non-visible hazards and that visitors must exercise extreme caution at all times on the premises. You agree to be responsible for having the physical dexterity to safely load, ride and unload the lifts and must be in control of your speed and course at all times. You understand that snowmobiles, snowcats, other motor or over-snow vehicles, and snowmaking equipment may be encountered at any time. YOU UNDERSTAND THAT THE DESCRIPTION OF THE RISKS IN THIS AGREEMENT IS NOT COMPLETE AND VOLUNTARILY CHOOSE TO PARTICIPATE IN AND EXPRESSLY ASSUME ALL RISKS AND DANGERS OF THE PARTICIPATING IN SKIING, SNOWBOARDING, AND USING A SKI AREA AND THE POSSIBILITY OF PERSONAL INJURY, DEATH, PROPERTY DAMAGE AND LOSS RESULTING THEREFROM, WHETHER OR NOT DESCRIBED HERE, KNOWN OR UNKNOWN, INHERENT OR OTHERWISE. YOU AGREE TO ASSUME ALL RISKS, inherent or otherwise.
b. Release of Claims for Injuries to Person or Property. In consideration for allowing you (“Participant” or “I”) to participate in these activities, including, but not limited to, ski and snowboard school, skiing, snowboarding, racing, competing, ski simulation, training, snowshoeing, snowmobiling, cross-country skiing, uphill access and skinning, adaptive lessons, snow biking, tubing, ice skating, pond skimming, sledding, taking sleigh rides, hiking, sightseeing, cycling, trail running, riding the alpine coaster, zip lining, using the ropes/challenge courses, trampoline, climbing wall or airbags, taking resort and vehicle tours, use of bus or van transportation, using freestyle or terrain park features, participating in other recreational activities, renting equipment, transporting equipment, and using the lifts, parking lots, walkways, stairs, escalators, lodges, restaurants, restrooms, the children’s center, nursery, daycare facilities, other ski area facilities and the premises in general, for any purpose, I AGREE, to the greatest extent permitted by law, TO WAIVE ANY AND ALL CLAIMS AGAINST AND TO HOLD HARMLESS, RELEASE, INDEMNIFY, AND AGREE NOT TO SUE Vail Resorts, Inc., The Vail Corporation, Trimont Land Company, Heavenly Valley, Limited Partnership, VR US Holdings, Inc., VR US Holdings II, LLC, VR CPC Holdings, Inc., VR NW Holdings, Inc., VR NE Holdings, LLC, Whistler Blackcomb Holdings Inc., Blackcomb Skiing Enterprises Limited Partnership, Whistler Mountain Resort Limited Partnership, Vail Holdings, Inc., Peak Resorts, Inc., VR PA Holdings, Inc., Andermatt-Sedrun Sport AG, Crans-Montana Aminona (CMA) SA, each of their affiliated companies and subsidiaries, the resort owner/operator inclusive of any partner resort owner/operator, land owner, activity operator, the equipment manufacturer, The Burton Corporation, Beaver Creek Resort Company, TSG Ski & Golf, LLC, Bergbahnen Disentis AG, Kamori Kanki Co., Happo‐one Kaihatsu Co., Ltd. and its Alliance Companies, KIRAMA DOLOMITI Adamello-Brenta Association, Les 3 Vallées Association, SEVABEL, SETAM, Société des Trois Vallées; Méribel Alpina, the family of companies operating Resorts of the Canadian Rockies, Inc., the United States, Bergbahnen Sölden, Silvretta Montafon Bergbahnen GmbH, Mayrhofner Bergbahnen AG, Zillertaler Gletscherbahn GmbH & Co KG, Saalbacher Bergbahnen GesmbH, Hinterglemmer Bergbahnen GesmbH, Leoganger Bergbahnen GesmbH, Bergbahnen Fieberbrunn GesmbH, Gletscherbahnen Kaprun AG, BBSH Bergbahnen Saalbach-Hinterglemm GesmbH, Perisher Blue Pty Limited, Mount Hotham Skiing Company Pty Ltd and Falls Creek Ski Lifts Pty Ltd., His Majesty the King in Right of the Province of British Columbia and all their respective insurance companies, successors in interest, commercial & corporate sponsors, affiliates, agents, employees, representatives, assignees, officers, directors, and shareholders (each a “Released Party”) FOR ANY INJURY, INCLUDING DEATH, LOSS, PROPERTY DAMAGE OR EXPENSE, WHICH I OR PARTICIPANT MAY SUFFER, ARISING IN WHOLE OR IN PART OUT OF PARTICIPANT’S PARTICIPATION IN THE ACTIVITY, INCLUDING, BUT NOT LIMITED TO, THOSE CLAIMS BASED ON ANY RELEASED PARTY’S ALLEGED OR ACTUAL NEGLIGENCE OR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR BREACH OF DUTY OF CARE, INCLUDING IN BRITISH COLUMBIA ANY DUTY OF CARE UNDER THE OCCUPIERS LIABILITY ACT. I UNDERSTAND THAT NEGLIGENCE INCLUDES FAILURE ON THE PART OF ANY RELEASED PARTY TO TAKE REASONABLE STEPS TO SAFEGUARD OR PROTECT ME FROM THE RISKS, DANGERS AND HAZARDS OF THE ACTIVITY.
c. Release of Other Claims, Sole Remedy. In addition to the Release under paragraph 20(b), you hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts or any Vail Resorts Parties and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts or Partner Resorts, your inability to use your Season Pass or other lift access product during the season for which it was purchased, or a violation of these Terms or any of other terms or policies referenced herein including claims you may have for refunds, credits, or other compensation relating to an event for which you received a credit that you applied toward the purchase of a Season Pass. Refunds pursuant to Section 9 above, as applicable, are your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or Partner Resorts or your inability to use your Season Pass or other lift access product during the season for which it was purchased.
d. Additional Release for California Residents. If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.
e. Other Terms. You agree to comply with the verbal instructions of ski area personnel and all posted signs, to remain alert to all hazards, and to act in a careful and prudent manner at all times. Ski area personnel may revoke your access to the ski area if you engage in conduct that is improper, dangerous, or constitutes fraud or nuisance. You agree to grant the ski area the right of publicity to own and use any image collected of you while at the skier area.
21. Limitation of Liability. YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL ANY OF THE VAIL RESORTS PARTIES BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PERSONAL INJURY/WRONGFUL DEATH, PUNITIVE, OR EXEMPLARY DAMAGES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: (A) THE OPERATION OF OUR RESORTS OR PARTNER RESORTS, INCLUDING THE OPERATION OF RESERVATION OR REDUCED CAPACITY SYSTEMS, (B) YOUR USE OF OR INABILITY TO USE ANY SEASON PASS OR OTHER LIFT ACCESS PRODUCT, OR (C) ANY VIOLATION BY US OF THESE TERMS OR OTHER TERMS OR POLICIES REFERENCED HEREIN, INCLUDING THE EPIC COVERAGE REFUND POLICY OR LIFT TICKET REFUND POLICY. NOTWITHSTANDING THE FOREGOING, SUCH LIABILITY WILL NOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR THE SEASON PASS OR OTHER LIFT ACCESS PRODUCT YOU PURCHASED.
22. Liability Exclusions and Limitations. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of Vail Resorts or the Vail Resorts Parties will be the minimum permitted under such applicable law. We disclaim any warranties to the maximum extent permitted under applicable law.
23. Class Action and Jury Waiver. YOU MAY ONLY RESOLVE DISPUTES RELATING TO OR ARISING OUT OF THESE TERMS ON AN INDIVIDUAL BASIS AND MAY NOT BRING AND EXPRESSLY WAIVE THE RIGHT TO BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ACTIONS ARE NOT ALLOWED. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL IN ANY CLAIM OR CAUSE OF ACTION RELATING TO OR ARISING OUT OF THESE TERMS.
24. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. It is your responsibility to review the applicable websites and communications and stay apprised of such communications and posted notices. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.
25. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.
26. Modifications. These Terms may only be modified by Vail Resorts. No person, company, or customer representative, whether or not affiliated with Vail Resorts, is authorized to modify any provision of these Terms, either verbally or in writing. Vail Resorts expressly reserves the right, in its sole and absolute discretion, to modify any portion of these Terms, or any policy, procedure, or practice. If we make a material change to these Terms, we will dispatch a notice to you of such changes and/or post the amended terms on epicpass.com. You are responsible for periodically reviewing these Terms for updates and amendments. Your purchase of a Season Pass or other lift access product, your payment of any deposit or other amount towards the purchase of any Season Pass or other lift access product, your use of your Season Pass or other lift access product, or your failure to opt-out of your Season Pass or other lift access product, if applicable, following our posting of revised Terms or dispatching of a change notice of revised Terms constitutes an acceptance of the amended terms.
27. ADDITIONAL NOTICES.
WARNING NOTICE FOR KEYSTONE, BRECKENRIDGE, VAIL MOUNTAIN, BEAVER CREEK, AND CRESTED BUTTE. When skiing, riding, or using the lifts in the State of Colorado, you agree that the following additional warning notice applies to you and your use of any Season Pass or other lift access product or ticket:
WARNING
Under Colorado law, a skier assumes the risk of any injury to person or property resulting from any of the inherent dangers and risks of skiing and may not recover from any ski area operator for any injury resulting from any of the inherent dangers and risks of skiing, including: Changing weather conditions; existing and changing snow conditions; bare spots; rocks; stumps; trees; collisions with natural objects, man-made objects, or other skiers; variations in terrain; and the failure of skiers to ski within their own abilities.
WARNING NOTICE FOR HUNTER MOUNTAIN. When skiing or riding in the State of New York, skiers, snowboarders and ski lift passengers are governed by the New York State Safety in Skiing Code (Article 18 of the NYS General Obligations Law). Before utilizing your pass or ticket at Hunter Mountain, affixing a ticket, or allowing a ticket to be affixed to your person, your attention is directed to a posted 'Warning to Skiers' which is displayed where lift tickets are purchased. New York law requires you to seek out, read, review and understand the 'Warning to Skiers' sign before you decide to participate in the sport of skiing.
WARNING NOTICE FOR WILMOT MOUNTAIN. When skiing, riding, or using the lifts in the State of Wisconsin, you agree that the following additional warning notice applies to you and your use of any Season Pass or other lift access pass product or ticket:
WARNING
Under Wisconsin law, each participant in an alpine sport assumes the risk of injury or death to person or injury to property resulting from the conditions and risks that are considered to be inherent in an alpine sport, has a number of duties that must be met while engaging in an alpine sport, and is subject to limitations on the ability to recover damages from a ski area operator for injuries or death to a person or to property. A complete copy of this law is available for review here and at Wilmot Mountain.
Pursuant to Wisconsin law, for a $100 fee in addition to the normal price, Wilmot Mountain offers an optional Agreement that does not require me to sign a Release of Liability. In agreeing to these Terms, I acknowledge I am aware of this option, do not wish to pay this fee, accept the full scope of these Terms and hereby waive my right to purchase the same.
WARNING NOTICE FOR HEAVENLY MOUNTAIN. All cases arising out of an alleged incident at Heavenly Mountain shall be governed by California law and the EXCLUSIVE JURISDICTION of any such claim will be a California court of competent jurisdiction.
Questions. If you have any questions regarding these Terms, please visit epicpass.com and view our FAQs, visit snow.com for our latest updates, or email us at comments@vailresorts.com.
If you pay a deposit towards the purchase of a Season Pass, you agree to be bound by this Season Pass Deposit Policy:
ADVISORY
THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.
Other restrictions may apply. For complete details on restrictions, reservations, and restricted peak dates please visit epicpass.com or ask a sales representative. For questions, call 970.754.0008 or visit epicpass.com.
If you enroll in the annual automatic pass renewal program (the “Auto Renew Program”) with an eligible Pass (“Eligible Pass”) listed below, you agree to be bound by this Auto-Renew Policy. The prices charged by us will be those in effect on the date of receipt of your order. When placing your order, the checkout page will specify (i) your selected package (i.e., initial down payment; balance payment date; auto-renew plan); and (ii) the automatically renewing membership fee that is due and the frequency of the billing cycle. We reserve the right to update, change, modify or terminate your subscription benefits at any time in our sole discretion.
ADVISORY
THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.
Vail Resorts expressly reserves the right, in its sole and absolute discretion, to modify any portion of this Policy. If we make a material change to this Policy, we will dispatch a notice to you of such changes and/or post the amended terms on epicpass.com. You are responsible for periodically reviewing this Policy for updates and amendments. Your purchase of a Season Pass, lift access product, or other applicable product or service, your payment of any deposit or other amount towards the purchase of any Season Pass, lift access product, or other applicable product or service, your use of your Season Pass, lift access product, or other applicable product or service, or your failure to opt-out of your Season Pass, lift access product, or other applicable product or service, if applicable, following our posting of a revised Policy or dispatching of a change notice of a revised Policy constitutes an acceptance of the amended terms.
ELIGIBLE PASSES
Eligible passes include Epic, Epic Local, Epic Day Pass, Retired and Veteran Military Passes, Summit Value, Keystone Plus Pass, Tahoe Local, Tahoe Value, Kirkwood, Afton Alps, Wilmot and Mt. Brighton Season Passes, Park City Youth Pass, 65+ Keystone Breck Pass, Senior 70+ 10 Day Pass, Northeast Value Pass, Stevens Pass Select and Premium Passes, Crested Butte Pass, Ohio Pass, Hidden Valley Pass, Snow Creek Pass, Paoli Peaks Pass, Whistler Blackcomb Unlimited Season Pass, Whistler Blackcomb 2, 5 and 10 Day EDGE Cards, and Whistler Blackcomb Day Passes.
Active and Dependent Military Passes, Epic Australia Passes, Epic SchoolKids Packs , the Keystone Crested Butte 4-Pack, College Passes and certain Senior Passes are excluded.
ADVISORY
THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.
SECTION A
OVERVIEW
SECTION B
UNUSED LIFT TICKETS
1. Eligibility for a Refund - Unused Lift Ticket. If you have not used your single-day or multi-day lift ticket, you are eligible to receive a full refund.
a. Single-Day Lift Tickets. You are eligible to receive a refund for an unused single-day lift ticket if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access.
b. Multi-Day Lift Tickets. You are eligible to receive a refund for any unused days within your multi-day lift ticket if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access.
2. Amount of Refund.
a. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
b. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of unused days remaining on your lift ticket. For example, if you purchased a 3-day advanced lift ticket and you did not use your last day, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
3. How to Request a Refund.
a. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
b. Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.
SECTION C
ILLNESS/INJURY
1. Eligibility for a Refund - Illness/Injury. If you are unable to use or continue using your single-day or multi-day lift ticket due to an illness or injury, you may be eligible for a partial or full refund.
a. Single-Day Lift Tickets. You are eligible to receive a refund for a single-day lift ticket due to illness or injury if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access.
b. Multi-Day Lift Tickets. You are eligible to receive a partial or full refund for a multiday lift ticket due to illness or injury if you request a refund no later than 5 p.m. mountain standard time on one of the days for which your lift ticket provides access. You will not receive any refund for any days on your lift ticket that precede the date on which you make your refund request, nor will you receive any refund for any days on your lift ticket for which you do not submit a request before 5 p.m. mountain standard time.
2. Verification of Illness/Injury. Vail Resorts may require proof or verification of your illness or injury to determine your eligibility for a refund. If you are unable to provide acceptable proof of illness or injury (as determined in our sole and absolute discretion), we reserve the right to deny your refund request.
3. Amount of Refund.
a. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
b. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by illness or injury. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to illness or injury, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
4. How to Request a Refund.
a. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
b. Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.
SECTION D
REFUNDS FOR RESORT CLOSURESOR LIFT TICKET CANCELLATIONS DUE TO COVID-19
1. Eligibility for a Refund - Closures/Cancellations Due to COVID-19. If no lifts are operating at a resort for an entire day or Vail Resorts cancels your lift ticket due to COVID-19, you are eligible for a full refund for the affected day(s) on your lift ticket.
2. Amount of Refund.
a. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
b. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by the resort closure or ticket cancellation due to COVID-19. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to a COVID-19 resort closure, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
3. How to Request a Refund. If a qualifying resort closure or lift ticket cancellation due to COVID-19 occurs on a date for which your lift ticket provides access, Vail Resorts may process your refund automatically or may provide you notice (e.g., by email, website announcements/FAQs, or social media posts) that it is unable to process your refund automatically or further action is required by you within a specified time period to process your refund. Vail Resorts will use reasonable efforts to process your refund but cannot guarantee that your refund will be processed within any specified or maximum period of time. In the event you believe you are entitled to a refund due to a COVID-19-related resort closure or lift ticket cancellation and you have not been refunded or contacted by or received information from Vail Resorts within eight (8) weeks of the final date on which your lift ticket could be used, please contact the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.
SECTION E
REFUNDS FOR RESORT CLOSURES OR LIFT TICKET CANCELLATIONS NOT DUE TO COVID-19
1. Eligibility for a Refund - Closures/Cancellations Not Due to COVID-19. If no lifts are operating at a resort for an entire day or Vail Resorts cancels your lift ticket for the entire day due to reasons not related to COVID-19 or ticket revocation, you are eligible for a full refund for the affected day(s) on your lift ticket.
2. Amount of Refund.
a. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
b. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by the resort closure or ticket cancellation. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to the closure, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
3. How to Request a Refund. If a resort closure or lift ticket cancellation occurs due to reasons unrelated to COVID-19 (or ticket revocation) on a date for which your lift ticket provides access, you must request a refund within thirty (30) days of the final date on which your lift ticket could be used. You may submit your request in the following ways:
a. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
b. Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.
* * *
Vail Resorts expressly reserves the right, in its sole and absolute discretion, to modify any portion of this Policy. If we make a material change to this Policy, we will dispatch a notice to you of such changes and/or post the amended terms on epicpass.com. You are responsible for periodically reviewing this Policy for updates and amendments. Your purchase of a Season Pass, lift access product, or other applicable product or service, your payment of any deposit or other amount towards the purchase of any Season Pass, lift access product, or other applicable product or service, your use of your Season Pass, lift access product, or other applicable product or service, or your failure to opt-out of your Season Pass, lift access product, or other applicable product or service, if applicable, following our posting of a revised Policy or dispatching of a change notice of a revised Policy constitutes an acceptance of the amended terms.
Last Updated: May 15, 2026
ADVISORY
SECTION 10 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS.
SECTION 12 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS.
SECTION 13 OF THESE TERMS INCLUDES LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES.
SECTION 15 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.
Please carefully read these Ski & Ride terms and conditions, which also include resort-specific policies in Appendix 1 (incorporated herein) (collectively “Terms”). These Terms (in their entirety) constitute a binding agreement between you and the Vail Corporation, doing business as Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”). To the extent Appendix 1 provides different or additional resort-specific policies, such policies shall apply only to the Ski & Ride School and its respective Ski & Ride School Products (defined below) at that resort, but only in relation to the specific topic and only to the extent specified; in all other respects, these Terms shall apply. By purchasing a Ski & Ride School Product you, and any person on whose behalf you purchase a Ski & Ride School Product, are agreeing to be bound by these Terms.
DEFINITIONS
The following definitions apply to these Terms.
“Cancellation Fee” means 50% of the cost of any Ski & Ride School Product.
“Family Member” means your child, domestic partner, brother, sister, mother, father, stepchild, stepbrother, stepsister, stepparents, legal guardian, foster child, ward or legal ward.
“H&S Protocols” means any protocols posted or in effect at any resort that promote health and safety.
“Lift Access Product” means any product sold by Vail Resorts that grants lift access.
“Seasonal Program” means an advanced commitment, multi-day program that takes place on pre-assigned dates over the course of the season.
“Ski & Ride School” means a ski and snowboard school located at a resort that is owned and operated by Vail Resorts.
“Ski & Ride School Product” means a private lesson, group lesson, Seasonal Program or other product available for purchase at any Ski & Ride School.
“Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives, and agents.
TERMS
Questions. If you have any questions regarding these Terms, please visit the applicable resort website and view our FAQs, visit snow.com for our latest updates, or contact support here.
APPENDIX 1 - RESORT SPECIFIC INFORMATION
For changes, refunds and questions related to your Ski and Ride School product contact the school directly. Each Ski and Ride School has specific policies that modify the policies contained in these Terms. To the extent the policies contained in this Appendix 1 conflict with the policies contained above, the policies in this Appendix 1 shall control. Each Ski & Ride School’s specific contact information and policies are as follows:
On a mobile device, scroll to the right to see complete information in the below table.
RESORT CONTACT INFORMATION | RESORT POLICIES |
|---|---|
Afton Alps Ski & Ride School |
|
Alpine Valley Ski & Ride School |
|
Attitash Ski & Ride School |
|
Beaver Creek Ski & Snowboard School |
|
Boston Mills / Brandywine Ski & Ride School |
|
Breckenridge Ski & Snowboard School |
|
Crested Butte Ski & Ride School |
|
Crotched Mountain Ski & Ride School |
|
Heavenly Ski & Ride School |
|
Hidden Valley Ski & Ride School, Wildwood MO |
|
Hidden Valley Ski & Snowboard School, Somerset PA |
|
Hunter Mountain Ski & Ride School |
|
Jack Frost / Big Boulder Ski & Ride School |
|
Keystone Ski & Ride School |
|
Kirkwood Ski & Ride School |
|
Laurel Mountain & Ski Snowboard School |
|
Liberty Mountain Ski & Ride School |
|
Mad River Ski & Ride School |
|
Mt Brighton Ski & Ride School |
|
Mt Snow Ski & Ride School |
|
Mt Sunapee Ski & Snowboard School |
|
Northstar Ski & Snowboard School |
|
Okemo Ski & Snowboard School |
|
Park City Ski & Snowboard School |
|
Paoli Peaks Ski & Ride School |
|
Roundtop Ski & Ride School |
|
Seven Springs Ski & Snowboard School |
|
Snow Creek Ski & Ride School |
|
Stevens Pass Ski & Snowboard School |
|
Stowe Ski & Snowboard School |
|
Vail Ski & Snowboard School |
|
Whistler Blackcomb Snow School |
|
Whitetail Ski & Ride School |
|
Wildcat Ski & Ride School |
|
Wilmot Ski & Ride School |
|
On a mobile device, scroll to the right to see complete information in the above table.