RESERVATIONS ARE NOW OPEN

Pass Holders can now reserve their Priority Reservation Days for the core season.

RESERVE YOUR DAYS

RESERVATIONS ARE REQUIRED FOR THE 2020/21 SEASON

With our Pass Holder reservation system, you can rest assured knowing you will have the space you need when you visit our resorts this winter. The reservation system is exclusive to Pass Holders through Dec. 7 and is now live. Lock in your Priority Reservation Days and early season skiing and riding. Excitement is high, and we anticipate our reservation system will be busy during these first few days.  To help you navigate our site on the busiest days, we've implemented an online waiting room.

Don’t feel like waiting? There is no need to rush to reserve your Priority Reservation Days. We designed this exclusive month-long booking window to accommodate our Pass Holders' requests, and we are confident that you will be able to reserve your days for the core season before lift tickets go on sale Dec. 8.


*NOTE: To ensure we accommodate those who are looking to make a reservation, you will not be able to cancel or change your reservations until Nov. 17.

PASSES GO OFF SALE DEC 6. GET YOURS TODAY

Don't wait to get your pass. Epic Pass and Epic Day Pass Holders get priority reservation access and exclusive Early Season skiing and riding.

Planning Your Days

Making Your Reservation

WINTER 2020/21 RESERVATION SYSTEM FAQS

Q: Why do you have a reservation system? 

A: For your safety, we are managing on-mountain access this season. To ensure physical distancing is possible, we will be managing the number of guests on-mountain at our resorts this season. For your safety, we are managing the number of guests on-mountain. Pass holder reservations will be required every day of the season to make sure that from holidays to powder days, guests have the space they need to enjoy our resorts safely. As such, reservations will be required every day of the season at every resort for all guests. Pass holders will have priority access to the reservation system to book their preferred days before December 7, 2020, and lift tickets will not go on sale until Dec. 8, 2020. 

 

Q: If I want to ski or ride in the Early Season (opening day to Dec 7), when can I start booking reservations? 

A: Skiing and riding in the early season is exclusive to pass holders this winter. Days will be released each Wednesday for the following week, and you can reserve as many days as your pass type and availability allow. Keystone is the first resort to open, on Nov. 6. Early season reservations for Keystone will open Nov. 4 to ski from Nov. 6 – Nov. 13. To ski on opening days, inventory will be released on the Wednesday before a resort opening, i.e. Breckenridge inventory will be released on Wednesday, November 11 for its opening day on Friday, November 13. To view a list of opening dates and when early season inventory will be available for each resort, click here

*All reservations for early season are dependent on terrain availability and may be cancelled if there are limitations based on weather conditions. 

 

Q: If I want to ski in the Core Season (Dec. 8 – Apr. 4), when can I start booking reservations? 

A: Reservations for the Core Season begin on Nov 6. and can be booked throughout the whole season. To get your preferred days, reserve before lift tickets go on sale on Dec. 8.  Lock in up to 7 days of reservations before the Core Season even starts. We call these Priority Reservation Days. If you can't secure your Priority Reservation Days by Dec. 7, and you haven't used your pass, you can request a refund. We will provide further details on how to submit a refund request in late November. Once you ski or ride on a Priority Reservation Day you can make a new reservation, holding up to 7 at a time.

Don’t forget, during the season, you will also be able to reserve as many week-of reservations as your pass type and availability allow. Core Season week-of reservations can be booked on a rolling basis, meaning you can make a reservation for any date over the next 7 days, so long as there is available capacity. You can book as many week-of days as your pass type and availability allow. Week-of reservations in the Early Season and Core Season do not count against your Priority Reservation Days.

 

Q: How do I book my reservations?

A: Excitement for the season ahead is certainly high! To help you navigate our site on the busiest days, we've implemented an online waiting room. Here are the easy steps to reserving your days:

  1. Sign into 'My Account' on EpicPass.com 
  2. Select the first resort you want to book
  3. Pick the days you want, based on what your pass type allows 
  4. Choose the pass holders in your account that are going with you 
  5. Enter your contact details and press "complete reservation"  

If you want to reserve days at another resort, repeat the process! You will receive an email confirmation letting you know your pass has been activated for those days!

NOTE: To ensure we accommodate those who are looking to make a reservation, you will not be able to cancel or change your reservations until Nov. 17. 

 

Q: I am having trouble accessing my account to reserve my days, what do I do? 

A:  It is important that you make sure your account is ready to go. Here are some tips to trouble shoot issues with your account: 

Click here to login to "My Account"    

Don't have an account yet? Create one now. Use the Pass Number that was included in your confirmation email when creating your account or you won’t have your pass linked to your new account.  

Password issues? You can also reset your password in "My Account," by using the forgot password link. Click here to reset your password. 

Missing household members on your account? Confirm that all members of your household are in your account and are assigned the correct passes. If you purchased 2020/21 passes for household members at the same time that you purchased your pass, they will automatically connect to your account, by using the same email you used to purchase the passes. If you are having any trouble, use our chat feature online at epicpass.com in the “My Account” section of our website to have one of our pass experts assist you.  

Need to find your pass number? Your pass number was included in your purchase confirmation email, when you bought your 2020/21 pass.

Have two or more accounts? Or don’t see your 2020/21 pass in your account? If you do not see your current 2020/21 pass in your account, ensure you reference your 2020/21 purchase confirmation email to determine what email was used to purchase your current pass(es). Log in using that same email and you should see your upcoming season pass in your account. If you are unable to connect your pass to your account, use our chat feature online at epicpss.com in the “My Account” section of our website to have one of our pass experts assist you. 

Don’t forget, once you are in your account, complete any actions required to activate each pass by signing any outstanding waivers or by uploading any missing photos.

 

Q: How many reservations can I book? 

A: The type of pass you purchased will determine the number days you will be able to reserve. 

  • Season Pass: You can hold up to 7 Priority Reservation Days at any one time. Once you ski or ride on a Priority Reservation Day, you can reserve a new one. In addition, you are able to reserve as many week-of reservations during the Early Season (opening day through Dec. 7) and in the Core Season (Dec 8. through Apr. 4).  Meaning you can have up to 14 reservations at one time with both your Priority Reservation Days and your Week-of reservations. 
  • Epic Day Pass / Edge Cards / Multi-Pack Passes: Similar to Season Passes above, you can hold as many reservations as your pass type allows. For example, if you have a 4-Day Epic Day Pass, you can hold up to four Priority Reservation days. Or use some of your days to book week-of reservations in the Early Season or Core Season to ski or ride when you want. Pass and card holders with a 10-Day EDGE Card or 8 to 10-Day Whistler Blackcomb Day Pass will be able to reserve up to 7 Priority Reservation Days at one time.

 

Q: What happens if I miss my reservation? 

A: Our goal is to accommodate everyone who wants to ski and ride at our mountains this season. To make that happen, we need your help. As a pass holder, you should only book week-of reservations for days that you plan to use. We understand plans change, but if you repeatedly miss or cancel a week-of reservations (or Priority Reservation Days booked within two weeks of the reservation date), you may lose the privilege to make reservations in advanced, for a period of time. This season we’re all in this together. Thank you for understanding!

 

Q: Do I need to book a reservation for a child skiing on a 4 & under pass or Tot Pass? What about Epic SchoolKids?

A: All children 4 & under are eligible for a complimentary Epic Pass and do not need to make reservations. Additionally, the Northeast Tot Pass, Whistler Blackcomb Tot Pass and Stevens Pass 6 & under pass will not require reservations. These passes are available for a limited time only at resort ticket windows and through the call center; they cannot be purchased online. If you try to reserve days online with this pass, you may receive an error "NO VALID PASS," this is only because these passes do not require a reservation.

Epic SchoolKids passes require reservations to ski. Epic SchoolKids enrollment is now closed for the 2020/21 season.

Q: Will the mountains be fully open?

A: We plan to open all resorts and all terrain as weather, snow conditions and government regulations permit. 

 

Q: What are the opening dates for each resort? 

A: We have announced Opening Days for our 34 North American resorts! View them here

Q: Why are you implementing a reservation system? 

A: For your safety, we are managing on-mountain access this season. To ensure physical distancing is possible, we will be managing the number of guests on-mountain at our resorts this season. For the vast majority of days, we expect that it will not be an issue for anyone to access our mountains– but for your safety, we are not planning for the majority of days, but for every day of the season. As such, reservations will be required every day of the season at every resort for all pass holders. Pass holders will have priority access to book their preferred days during the season, and lift tickets will not go on sale until Dec 8, 2020. 

 

Q: What lift access capacity constraints will be in place for the 2020/21 season? 

A: This winter season we will be implementing a reservation system to manage the number of guests on mountain across our 34 North American resorts. We operate many of the largest mountain resorts in North America, and for the vast majority of days during the season, we should be able to accommodate everyone who wants to be on our mountains. We want to provide assurance to our guests that we will do our very best to manage crowding at all times – be it a holiday weekend or the unpredictable powder day. For more information on capacity constraints for dining, ski school and more please visit here. 

 

Q: How are the capacity maximums determined by resort? 

A: We will be assessing capacity based on a variety of factors to determine the capacity across each of our 34 North American resorts by taking into account factors such as our operating plan, local regulations, weather conditions, size of resort, historic visitation numbers and our own operating experience to estimate of the number of guests we can accommodate for safe physical distancing. Capacity maximums will vary by resort based on the above factors and may change based on certain factors, including government regulations or operational ability. 

Q: When will I be able to make my reservations for the season? 

A: 2020/21 pass holders can start making reservations online beginning November 6, 2020, for our Core Season (from December 8, 2020 to Easter, April 4, 2021). For our Early Season (all days prior to December 8, 2020) days will be released each Wednesday at 2 PM MST for the following week with the waiting room opening at 1 PM MST. You can reserve as many days as your pass type and availability allow.  

Keystone is the first resort to open, on Nov. 6. Early season reservations for Keystone will open Nov. 4 to ski from Nov. 6 – Nov. 13. To view a list of opening dates and when early season inventory will be available for each resort, click here.

Lift tickets will go on sale December 8, 2020. When you purchase your lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. We will not be selling lift tickets during Early Season. The best value for early season skiing and riding at most of our resorts is an Epic Day Pass (save up to 50% off daily lift tickets). 

 

Q: How many days can I reserve at one time?

A: Every pass holder will be offered Priority Reservation Days for the Core Season for the number of days of access on each of their passes up to 7 Priority Reservation Days. As pass holders use their Priority Reservation Days, they can book additional reservations, maintaining up to 7 reservations (or however many days of access are remaining on their pass(es)) at a given time. For Epic Coverage protection, only the initial Priority Reservation Days reserved prior to 12/7 are eligible to be covered (if you do not elect Core Season coverage). Additional terms apply, visit Epic Coverage Terms and Conditions to learn more.

In addition, pass holders will be able to make as many week-of reservations (or however many days of access are remaining on their pass) within a week of their desired ski or ride day, subject to availability and their pass access at that resort on that day.

Pass holders will be able to make as many reservations in Early Season as available, based on capacity and pass access. Reservations will be made available on a weekly basis for the upcoming week of skiing, and these reservations do not count towards pass holders’ Priority Reservation Days for the Core Season. We expect that for many days throughout the season, pass holders will be able to make a reservation within the week of their desired date.

 

Q: Do pass holders get first access to reservations?

A: Yes. From November 6 - December 7, pass holders have priority access to make reservations for the Core Season before lift tickets go on sale on December 8. Pass holders also have exclusive early season access, starting on November 6, as our resorts start to open for the 2020/21 season.

 

Q: When can I purchase lift tickets?

A: Lift tickets will go on sale December 8, 2020. When you purchase your lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. We will not be selling Lift Tickets for Early Season. The best value for early season skiing and riding at most of our resorts is an Epic Day Pass (save up to 50% off daily lift tickets).

 

Q: Will all lift tickets be available?

A: No. While the vast majority of our lift ticket products will be available for the 2020/21 season, including Buddy and Ski-With-A-Friend tickets, certain products and product features will not be offered this year, including lift tickets with a duration of 8 or more days and lift tickets featuring multi-resort access.

 

Q: I used one of my Priority Reservation Days, may I make a new reservation?

A: Yes. Prior to December 7, 2020, pass holders will have the ability to reserve up to 7 Priority Reservation Days or the number of days available on their pass up to 7 days. Once you ski or ride on one of your Priority Reservation Days, you can make a new reservation bringing your total reservations back up to 7, or the remaining number of access days on your pass. For Epic Coverage protection, only the initial Priority Reservation Days reserved prior to 12/7 are eligible to be covered (if you do not elect Core Season coverage). Additional terms apply, visit Epic Coverage Terms and Conditions to learn more.

Additionally, general pass holders will be able to make as many reservations in Early Season and week-of reservations as available, based on capacity and pass access. Reservations will be made available on a weekly basis for the upcoming week of skiing, and these reservations do not reduce a general pass holders’ Priority Reservation Days for the Core Season. We expect that for many days throughout the season, pass holders will be able to make a reservation within the week of their desired date.

See the Pass Holder Reservation System page above to view all details.

 

Q: What if I am not satisfied with the Priority Reservation Days I was able to make?

A: If you are unable to book your preferred Priority Reservation Days during the initial booking window from November 6, 2020 through December 7, 2020 you will have the option to receive a full refund for your pass and rollover all or a portion of your 2019/20 pass holder credit to the 2021/22 season. In order to receive a full refund, you must not have used your pass, reservations must be unavailable on the dates and at the resort you planned to use your pass, and you must submit your refund request by December 7, 2020. We will provide further details in late November on how to submit a refund request. Once you make a reservation for your maximum number of Priority Reservation Days, you will be deemed to be satisfied with your Priority Reservation Days and no refund will be permitted, other than due to a qualifying Resort Closure or qualifying Personal Event.

See the Epic Coverage Terms and Conditions for more information.

 

Q: If there are no reservations available on a day I want to ski or ride, could one become available to book later? Will there be a waiting list?

A: As pass holders change their plans, capacity may become available at the resort and on the day you want to ski or ride. Check the reservation calendar in My Account to see if capacity has opened up.

There will not be a waiting list, reservations are first come first served.

 

Q: I bought an Epic Day Pass or other frequency pass product, how many days may I reserve at one time?

A: Pass holders with an Epic Day Pass with 1 through 7 days may reserve as many Priority Reservation Days as their pass allows. For example, if you purchase a 3-Day Epic Day Pass, you will be able to reserve up to three Priority Reservation Days. Pass restrictions and blackout dates apply.

Pass and card holders with a 10-Day EDGE Card or 8 to 10-Day Whistler Blackcomb Day Pass will be able to reserve up to 7 Priority Reservation Days at one time. Additional days may be reserved once a day is used to maintain a total of 7 Priority Reservation Days at one time, or up to the maximum remaining days of access on your pass. Only the Priority Reservation Days for the core season reserved by December 7, 2020 will be eligible for Epic Coverage protection (if you do not select Core Season for your Epic Coverage protection preference). In addition, you can reserve as many days as your pass allows (minus the number of Priority Reservation Days you have reserved) during the Early Season and with week-of reservations throughout the season, as long as there is available capacity on that day and you have remaining access days on your pass. These reservations will open up on weekly basis throughout the season. Pass restrictions and blackout days will apply.

 

Q: I bought multiple season pass products, how many days may I reserve at one time?

A: Pass holders may reserve as many Priority Reservation Days as are eligible on each pass product purchased per the question above.

 

Q: Is there a fee to make a reservation?

A: There is no additional fee to make or cancel reservations.

 

Q: How do I change my reservations?

A: You are able to view and manage your reservation online in your My Account on epicpass.com. Beginning on November 17th, to cancel a reservation, simply click the cancel button, next to each reservation you would like to cancel. Then proceed to make new reservations, as your pass type allows.

 

Q: Will daily reservations be required for skiing and riding in the Early Season?

A: Yes, reservations will be required for every day of the ski season. Reservations for the Early Season (from the resort opening to December 7, 2020) will be released every Wednesday for the following week. To view a list of opening dates and when early season inventory will be available for each resort, click here.

 

Q: Will lift tickets be available to ski or ride in the Early Season?

A: No, lift tickets will not go on sale for the 2020/21 season until Dec. 8. For guests who have historically purchased a lift ticket, two great alternatives are our Epic Day Pass or Whistler Blackcomb Day Pass, available for purchase now.

 

Q: Will I be able to purchase Buddy or Ski-With-A-Friend tickets this season?

A: Yes, Buddy tickets and Ski-With-A-Friend tickets will be available for purchase beginning on December 8, 2020. For the 2020/21 season, you must be a pass holder to purchase a Buddy or Ski-With-A-Friend ticket online (you may not send your benefits to others to redeem online this season). Pass holders will be able to utilize their Buddy and Ski-With-A-Friend benefit tickets on any day when there is available capacity for lift ticket purchases. You will be required to purchase your Buddy or Ski-With-A-Friend tickets in advance through epicpass.com to secure your ticket before traveling to our resorts to pick up the ticket. The pass holder must be present at the resort for pick up with their friend.

 

Q: Will I be able to make reservations for my entire family?

A: Pass holders may reserve the same days for everyone listed in the Family/Household within “My Account” on epicpass.com, as long as there are reservations available for all family members. If you need to add Family members to your account, please add them within “My Account” or by contacting our pass experts at (970) 754-0005.

 

Q: Do I need to book a reservation for a child skiing on a 4 & under pass or Tot Pass? What about Epic SchoolKids?

A: All children 4 & under are eligible for a complimentary Epic Pass and do not need to make reservations. Additionally, the Northeast Tot Pass, Whistler Blackcomb Tot Pass and Stevens Pass 6 & under pass will not require reservations. These passes are available for a limited time only at resort ticket windows and through the call center; they cannot be purchased online. If you try to reserve days online with this pass, you may receive an error "NO VALID PASS," this is only because these passes do not require a reservation.

Epic SchoolKids passes require reservations to ski. Epic SchoolKids enrollment is now closed for the 2020/21 season.

 

Q: May I transfer my reservation to another pass holder or lift ticket holder or from one resort to another?

A: No, reservations are non-transferable from pass holder to pass holder or lift ticket holder, or from one resort to another.

 

Q. Can I decide last minute that I want to ski? what about powder days?

A: Yes, as long there are reservations available at a resort you can make changes the same day. While you won’t be able to make a reservation at a ticket window this season, you can make one online or on your phone to activate your pass.

 

Q: Is it possible to reserve half days?

A: No, reservations are for a full day of skiing or riding only.

 

Q: Can I ski two resorts in the same day?

A: For the 2020/21 season, you will only be able to make a reservation to ski at one resort per day. If you need to change your reservation to a different resort, you can cancel your existing reservation and book a new one if there is available capacity. You cannot change a reservation to a different resort on the day of your reservation.

 

Q: Will I need a reservation for night skiing?

A: Yes, night skiing will be available at certain resorts.  Simply reserve the day you want to ski or ride, this will give you full access to ski or ride that entire day and into the night.  

Q: Which resorts will require a reservation?

A: All of our 34 owned and operated North American resorts will require pass holders to make reservations during the 2020/21 season.

Lift tickets will go on sale December 8, 2020. When you purchase your lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. We will not be selling lift tickets during Early Season. The best value for early season skiing and riding at most of our resorts is an Epic Day Pass (save up to 50% off daily lift tickets).

 

Q: As a pass holder, will I have to make reservations for Partner Resorts? 

A: No, as it currently stands, as an Epic Pass holder you do not have to make reservations at any partner resorts. Given the uncertainty of the situation, this is subject to change as we move forward. Please check back regularly on https://www.epicpass.com/region/partners.aspx to learn about any updates regarding our Partner Resorts. 

 

Q: Does Telluride require reservations for qualifying Epic Passes?

A: No, Telluride is not requiring reservations for qualifying Epic Passes.

 

Q: Am I able to reserve days at different resorts?

A: Pass holders may reserve days at any Vail Resorts’ owned and operated North American resort based on the access of their pass. Reservations may be spread across multiple resorts or at one resort only, depending on the access of the pass purchased.  You will not be able to reserve same day reservations at more than one resort. 

When you purchase a lift ticket for the 2020/21 season, it is for an exact date at a single resort. 

 

Q: If I’m a resident of the U.S., may I reserve days in Whistler Blackcomb?

A: Yes, pass holders with access to Whistler Blackcomb may make reservations at Whistler Blackcomb. Please note that access to Whistler Blackcomb from the U.S. must adhere to any border closures and restrictions by the Canadian government. Please check border restrictions before making plans. 

 

Q: If I’m a Canadian resident, may I reserve days at any of Vail Resorts’ owned and operated resorts in the United States?

A: Yes, Canadian pass holders with access to resorts in the United States may make reservations at these resorts. Please check border restrictions before making plans. 

Q: What do I need to bring to the resort on the day of my reservation? 

A: Booking a reservation will turn your pass access on and off for that day, so there is no need to bring anything but your pass to be able to access the mountain as usual. 

If you purchase a lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. As a result, you only need to bring your lift ticket as you normally would to access the mountain.

 

Q: How do I view active reservations? 

A: Once the reservation system launches on November 6, 2020, all reservations can be viewed under “My Account” on epicpass.com or on our resort sites. This is where you will be able to manage or cancel your reservations. 

 

Q: How do I cancel a reservation? 

A: All reservations can be viewed and canceled in My Account. In the event that you need to cancel a reservation, you must cancel by 12:00am of your planned ski date. Cancellations may be performed online at epicpass.com or on our resort sites in your "My Account" profile, beginning on Nov 17, 2020.

Our goal is to accommodate everyone who wants to ski and ride at our mountains this season. To make that happen, you should ONLY book week-of reservations for days that you plan to use. If you abuse the system by repeatedly missing or cancelling week-of reservations (or Priority Reservation Days that you booked within 2 weeks of the reservation date), you may lose your reservation privileges for a period of time. 

 

Q: After I cancel my reservation, how long until I can book another one? 

A: Once you cancel a reservation, you may immediately rebook a new reservation. Pass holders may have up to 7 Priority Reservation Days booked at any time (or the number of days left on their Pass). Additionally, general season pass holders can make as many week-of reservations as they would like subject to availability. These week-of reservations do not reduce your maximum number of 7 Priority Reservation Days. For Epic Day Pass holders and other fixed season pass products, guests may book up to the number of days remaining on their pass less the number of Priority Reservation Days booked, as long as there is available capacity at a given resort. 

 

Q: What if I do not ski or ride on the day of my reservation?

A: If you no longer plan to use your reservation, you may cancel the reservation by 12:00 am of your planned ski date. The earlier you cancel your reservation, the more likely that a fellow skier or rider will be able to use your spot to enjoy the mountain. You will be able to cancel your reservation by going online at epicpass.com or on our resort sites in your "My Account" profile. 

Our goal is to accommodate everyone who wants to ski and ride at our mountains this season. To make that happen, you should ONLY book week-of reservations for days that you plan to use. If you abuse the system by repeatedly missing or cancelling week-of reservations (or Priority Reservation Days that you booked within 2 weeks of the reservation date), you may lose your reservation privileges for a period of time. 

 

Q: Will there be a waitlist if there are no reservations for a day I want to use my pass?

A: There will not be a waitlist, however you can check back regularly to see if reservations become available for the day(s) you wish to use your pass. 

Q: I bought my pass before I knew you would need a reservation to use your pass. Do I need to do anything prior to making a reservation?

A: Thank you for purchasing a pass! You will have access to reserve your Priority Reservation Days for the core season as soon as the reservation system goes live on November 6, 2020.

 

Q: What if I purchased my pass and none of my preferred days are available?

A: If you are unable to book the 7 Priority Reservation Days (or eligible days on your product) you prefer during the initial booking window from November 6, 2020 through December 7, 2020, you will have the option to receive a full refund for your pass and rollover any potential 2019/20 pass holder credit to the 2021/22 season. In order to receive a full refund, you must not have used your pass, reservations must be unavailable on the dates and at the resort you planned to use your pass, and you must submit your refund request by December 7th, 2020. Once you make a reservation for your maximum Priority Reservation Days, you will no longer be eligible to receive a refund prior to December 7, 2020. You will still have Epic Coverage due to a qualifying Resort Closure or qualifying Personal Event.  We will provide further details in late November.

See the Epic Coverage Terms and Conditions for more information. 

 

Q: I bought my Epic Pass before the reservation system was announced, can I get a refund? 

A: The deadline to request a refund was September 17, 2020.  

 

Q: I am currently enrolled in Auto Renew; may I opt out?

A:  The deadline to opt out of Auto Renew for the 2020/21 season was September 13, 2020. If you no longer would like to be enrolled in our Auto Renew program, you can  email one of our pass experts at seasonpass@vailresorts.com

Q: What is Epic Coverage? 

A: Epic Coverage is free for all pass holders and provides protection across a range of qualifying personal events and qualifying resort closures and has been updated for this season. For an overview of Epic Coverage and to view the Terms & Conditions, click here

Q: If I’m a pass holder and plan to take a Ski & Ride School lesson, should I get a ski reservation before booking my lesson?

A: A mountain access reservation is included with the purchase of a ski school lesson. Pass holders will not need to make a separate reservation.

 

Q: If I am a pass holder and plan to book Lodging, should I make a pass reservation before booking lodging?

A: All pass holders should book their reservations to align to their vacation stay. You will not be guaranteed access to use your pass because you booked lodging – you must have a reservation in order to use your pass. For increased flexibility all winter long, we have relaxed our lodging booking and cancellation policies. Click here for details. 

Q: How does Early Season skiing work with reservations for EDGE Cards? 

A: Pass holders with Early Season skiing access will be able to make a reservation a week prior to the date they want to use their pass. These reservations will count toward your Priority Reservation Days for the core season.

 

Q: Will all resorts sell daily lift tickets?

A: Daily lift tickets will be available for advance purchase starting December 8, 2020. Given the need to manage lift ticket sales, they will only be sold on our websites and through our call centers. No lift tickets will be sold at the ticket window in resort. We encourage guests to purchase in advance and then pick up the lift ticket at the ticket window. If you travel to our resort without securing a lift ticket, there is a chance there will be no lift tickets remaining online, and you will be unable to ski that day. We recommend guests purchase a pass to enable early access for booking reservations. Visit here for more information. 

 

Q: How can I register friends for Buddy Tickets and Ski-With-A-Friend days?

A: Buddy tickets and Ski-With-A-Friend tickets will be available for purchase in My Account beginning December 8, 2020. For the 2020/21 season, you must be a pass holder to purchase a Buddy or Ski-With-A-Friend ticket online (you may not send your benefits to others to redeem online). Pass holders will be able to utilize their Buddy and Ski-With-A-Friend benefit tickets on any day when there is available capacity for lift ticket purchases. We strongly recommend purchasing your Buddy or Ski-With-A-Friend tickets in advance through epicpass.com to secure your ticket before traveling to our resorts. The pass holder must be present at the resort for pick up.

 

Q: Can I purchase a discounted lift ticket to ski or ride on a day or at a resort where my pass is restricted or after I have used all of the included days on my Epic Day Pass or frequency product?

A: If you choose to ride on a day or at a resort where your pass is restricted, or after you have utilized all of your eligible days on a frequency product, you can purchase a daily lift ticket at the pass holder discount rate through the call center, starting December 8, 2020. These daily lift tickets will only be available during the Core Season if capacity allows at the resort. 

 

Q: Will I have to make reservations to ski or ride, beyond the 2020/21 season?

A: We are focused on the upcoming winter season and ensuring a safe ski and ride experience. We will assess the winter operating plan for the 2021/22 season next year. 

 

Q: How will the reservation system impact my credit from the 2019/20 season? Can I rollover my credit to the 2020/21 season? 

A: Your 2019/20 pass holder credit is not impacted by the reservation system. The deadline to use your 2019/20 credit toward a 2020/21 season was September 17, 2020. However, you may be eligible to rollover your 2019/20 Pass Holder credit if you are eligible for a refund of your 2020/21 pass under Epic Coverage. Terms and conditions apply. Please see Epic Coverage Terms and Conditions for more information.

 

Q: If I’m enrolled in the Auto-Renew program, does the reservation system impact me?

A: In order to give our Auto-Renew pass holders time to learn about this new system and to plan their winter season, the deadline to opt out of auto renew was extended to September 13, 2020 before your down payment charge was made. Please note, if you opted out of Auto Renew, you will not receive a rollover of any potential 2019/20 Pass Holder credit.