VAIL RESORTS UPDATES REGARDING COVID-19

 

WINTER 2019/20 SKI  & RIDE SEASON

Due to the impact of coronavirus (COVID-19) on our communities, we made the difficult decision to close our North American resorts and retail stores for the 2019/20 winter season.  

View the original announcement here.

Refunds and credits for 2019/20 pre-purchased lift tickets, lodging, ski and ride school, equipment rentals and more that were unable to be used due to the unexpected winter season closure are available, subject to applicable terms and conditions. Guests may submit a refund / credit request for mountain products that were for dates following the closure of our North American resorts using this online form.  

Pass Holder Credits: We understand your disappointment about last season's closures and as a result, we are providing 2019/20 season pass holders a credit of 20%-80% of the purchase price of their pass to apply toward a 2020/21 season pass of equal or greater value. Credits are based on the number of days you were able to ski or ride last season. If you had remaining days on your Epic Day Pass, Edge Card or one of our other multi-pack season pass products, you’ll receive a credit for each unused day, up to 80% of the price paid for your pass.  Pass Holders will receive a personalized email on May 13 with their specific details. For more details on Pass Holder Credits, click here.

To read the letter that was sent to our valued pass holders, click here.  

SUMMER 2020 SEASON

While we’re hopeful about reopening our mountain operations this summer, it is too early to announce specific opening dates or activities. We’re closely monitoring the situation and will continue to follow the guidance of public health officials. At this time, we are now accepting reservations for June 19, 2020* and later. This targeted lodging opening date is subject to change.

We are offering new flexibility for your next adventure. Introducing $0 deposit and free cancellations up to 48 hours prior to arrival through December 17, 2020. Learn more about our new policy and applicable properties here.

To explore lodging options at our resorts and book online, click here.

WINTER 2020/21 SKI & RIDE SEASON

We are confident we will enjoy a great upcoming ski and ride season next winter, but we also understand that during these uncertain times, you may have concerns about next season. As a result, we have introduced new Epic Coverage, which comes free with every 2020/21 pass.  Epic Coverage will provide refunds for certain resort closures (e.g. COVID-19), as well as refunds for eligible job loss, illness, injury and other personal events. We understand that times have changed so Epic Coverage completely redefines your pass protection. For more information on Epic Coverage, click here.

Pass Holder Credits: We are providing our 2019/20 season pass holders a credit of 20%-80% of the purchase price of their 2019/20 pass, to apply toward a 2020/21 season pass of equal or greater value. Credits are based on the number of days you were able to ski or ride last season. If you had remaining days on your Epic Day Pass, Edge Card or one of our other multi-pack season pass products, you’ll receive a credit for each unused day, up to 80% of the price paid for your pass.  Pass Holders will receive a personalized email on May 13 with their specific details. For full details on Pass Holder Credits, click here.

Lodging Reservations: Our lodging properties at our North American resorts are currently accepting reservations for arrival dates of June 19* and beyond.

We are offering new flexibility for your next adventure. Introducing $0 deposit and free cancellations up to 48 hours prior to arrival through December 17, 2020 and new 2020/21 Winter season booking flexibility. Learn more about our new policy and applicable properties here.


To explore lodging options at our resorts and book online, click here.

*At this time, we are now accepting reservations for June 19, 2020 and later. This targeted lodging opening date is subject to change.

We appreciate everyone’s patience and understanding during this unprecedented time. As the crisis of COVID-19 passes, our resorts and our mountains will be here, waiting for your return. It’s the people who love skiing and riding who will get us through – our employees, our community members, and all of our guests. We look forward to getting back on the slopes with you next season. We Are Epic Together.

 

 

Guest FAQs

At this time, our mountains remain closed, but we will continue to monitor public health guidelines around COVID-19, as well as weather conditions, in making our decision on late season skiing and riding and summer operations.
Vail Resorts is offering our valued pass holders who purchased a 2019/20 Season Pass, Epic Day Pass, Resort Pass or Multi-Pack Season Pass product a credit toward the purchase of a new pass for the 2020/21 season.  
 
We are providing 2019/20 season pass holders a minimum credit of 20% of their 2019/20 pass price if they purchase a 2020/21 pass of equal or greater value, based on the resort closures in mid-March impacting ~20% of the core season (U.S. Thanksgiving to Easter). Additionally, we recognize that some of you were waiting until spring to use your pass.  As a result, we are providing higher credits for season pass holders who skied or rode less than five days, up to a maximum credit of 80% of their 2019/20 pass price, if they did not use their pass at all and purchase a 2020/21 pass of equal or greater value.   
 
2019/20 Epic Day Pass and Multi-Pack Season Pass holders will receive a credit up to 80% of their 2019/20 pass price based on their number of unused days if they purchase a 2020/21 pass of equal or greater value.  
 
All credits can be applied toward the purchase of a 2020/21 pass of equal or greater value from May 13, 2020 to September 7, 2020.  Learn more here 
Your credit is valid through Labor Day, September 7,  because we understand that you may need time to decide on your plans for next season.

Guests can process refunds and credits on pre-purchased lift tickets, lodging, ski and ride school, equipment rentals, and mountain activities, subject to applicable terms and conditions, using this online form. 

We are providing season pass holders with a credit of 20%-80% of the purchase price of their 2019/20 pass, to apply toward a 2020/21 season pass of equal or greater value. Credits are based on the price of your current pass and the number of days you were able to ski or ride. If you have remaining days on your Epic Day Pass, Edge Card or one of our other multi-pack season pass products, you’ll receive a credit for each unused day, up to 80% of the purchase price paid for your pass.  Learn more at epicpass.com/info/2019-2020-pass-holder-credit

Please allow 6-8 weeks for processing after you submit your online form.  You will receive an email confirmation when your request has been received.  Vail Resorts customer service representatives will call you if any additional information or clarification is needed to process your request.

For the 2019/20 pass holder credit, guests will receive an email on May 13, 2020 with their personalized credit and promotional code. Learn more at epicpass.com/info/2019-2020-pass-holder-credit

For lodging owned and operated by Vail Resorts, guests can receive a full refund for any bookings made through May 31, 2020.

Cancellation and date change policies through third party lodging and booking partners will vary by property. Guests should reach out to their reserved lodging property or reserved booking source if they need to discuss changes.
No, any existing reservations with a check-in after Tuesday, March 17, 2020 are no longer valid. For lodging owned and operated by Vail Resorts, guests can receive a full refund for any bookings made through May 31, 2020.

Our North American resorts' lodging properties are currently accepting reservations for dates of arrival for June 19, 2020* and beyond.

*At this time, we are now accepting reservations for June 19, 2020 and later. This targeted lodging opening date is subject to change.

Epic Mountain Rewards gives pass holders a 20% discount on food and beverage, lodging, group ski and ride school lessons, equipment rentals and select mountain activities. It is available for  Epic Pass, Epic Local Pass, Epic Day Pass, Military Epic Pass and most of the Company’s other pass products holders– regardless of whether guests plan to ski and ride one day or every day of the season. Passes are on sale now and the Epic Mountain Rewards discounts go into effect for the 2020-21 season.

With no sign-up, no point tracking and no blackout dates, Epic Mountain Rewards is designed to be as simple as possible. Pass holders get the 20 percent discounts by simply presenting their pass at the register or logging into their account for online reservations. For more information, click here.