Guest FAQs – Resort Closures amid COVID-19

To the extent that any of our resorts re-open during the season, your pass will be valid.

Pursuant to the terms of all season pass and Epic Day Pass products, they are non-refundable and non-transferable to another season. We will be reviewing these policies and providing any updated guidance in the coming weeks. We appreciate your patience during this unprecedented time.

Yes. pursuant to the terms of Lift Tickets. Our teams are currently focused on assisting our guests in resort. Please check back here for more information on how to request your refund. We are working to make this process as easy as possible with an online form. Thank you for your patience.

Yes. Our teams are currently focused on assisting our guests in resort. Please check back here for more information on how to request your refund. We are working to make this process as easy as possible with an online form. Thank you for your patience.

We have information on cancellations, refunds and travel credits on our resort websites. Many activities – such as ski school, equipment rentals, and transportation – can be fully refunded. Please check back here for more information on how to request your refund. We are working to make this process as easy as possible with an online form. Thank you for your patience.

You can remain at the hotel through the end of your reservation. If you would like to extend your stay or make any revisions to your stay, please talk to your front desk.

For lodging owned and operated by Vail Resorts, you can receive a full refund for any bookings made for dates during the resort closure period.

For reservations due to arrive between 3/22/2020-5/31/2020, guests can apply the dollar amount of their deposit to a future stay at the same property for up to 365 days from the date of arrival. You can also rebook the same dates at another resort based on availability and at the applicable rate.

We are waiving cancellation fees for hotel stays through May 31, 2020 for guests traveling from international locations to Vail Resorts destinations.

Cancellation and date change policies through third party lodging and booking partners will vary by property. Guests should reach out to their reserved lodging property or reserved booking source if they need to discuss changes.

Yes, at this time our lodging properties will remain open.

Yes, we will not be taking new reservations for stays between 3/15/20-3/22/20, but we are still taking reservations beyond that time frame.

All on-mountain dining, including quick serve and fine dining, will be closed. Limited dining will be available in our lodging properties.

All Vail Resorts Rental and Retail stores at the resorts will be closed. We will have some limited openings within lodging.

Check our website, or the event-specific website for all event information. Events at our resorts between 3/15/20-3/22/20 are cancelled.

We will be providing updated information on the remainder of the season by Friday, March 20, 2020.