Vail Resorts 2019/20 Season Closure FAQs


Guest FAQs

At this time, our mountains remain closed, but we will continue to monitor public health guidelines around COVID-19, as well as weather conditions, in making our decision on late season skiing and riding and summer operations.
Vail Resorts is offering our valued pass holders who purchased a 2019/20 Season Pass, Epic Day Pass, Resort Pass or Multi-Pack Season Pass product a credit toward the purchase of a new pass for the 2020/21 season.  
We are providing 2019/20 season pass holders a minimum credit of 20% of their 2019/20 pass price if they purchase a 2020/21 pass of equal or greater value, based on the resort closures in mid-March impacting ~20% of the core season (U.S. Thanksgiving to Easter). Additionally, we recognize that some of you were waiting until spring to use your pass.  As a result, we are providing higher credits for season pass holders who skied or rode less than five days, up to a maximum credit of 80% of their 2019/20 pass price, if they did not use their pass at all and purchase a 2020/21 pass of equal or greater value.   
2019/20 Epic Day Pass and Multi-Pack Season Pass holders will receive a credit up to 80% of their 2019/20 pass price based on their number of unused days if they purchase a 2020/21 pass of equal or greater value.  
All credits can be applied toward the purchase of a 2020/21 pass of equal or greater value from May 13, 2020 to September 7, 2020.  Learn more here 
Your credit is valid through Labor Day, September 7,  because we understand that you may need time to decide on your plans for next season.

Guests can process refunds and credits on pre-purchased lift tickets, lodging, ski and ride school, equipment rentals, and mountain activities, subject to applicable terms and conditions, using this online form. 

We are providing season pass holders with a credit of 20%-80% of the purchase price of their 2019/20 pass, to apply toward a 2020/21 season pass of equal or greater value. Credits are based on the price of your current pass and the number of days you were able to ski or ride. If you have remaining days on your Epic Day Pass, Edge Card or one of our other multi-pack season pass products, you’ll receive a credit for each unused day, up to 80% of the purchase price paid for your pass.  Learn more at

Please allow 6-8 weeks for processing after you submit your online form.  You will receive an email confirmation when your request has been received.  Vail Resorts customer service representatives will call you if any additional information or clarification is needed to process your request.

For the 2019/20 pass holder credit, guests will receive an email on May 13, 2020 with their personalized credit and promotional code. Learn more at

For lodging owned and operated by Vail Resorts, guests can receive a full refund for any bookings made through May 31, 2020.

Cancellation and date change policies through third party lodging and booking partners will vary by property. Guests should reach out to their reserved lodging property or reserved booking source if they need to discuss changes.
No, any existing reservations with a check-in after Tuesday, March 17, 2020 are no longer valid. For lodging owned and operated by Vail Resorts, guests can receive a full refund for any bookings made through May 31, 2020.

Our North American resorts' lodging properties are currently accepting reservations for dates of arrival for June 19, 2020* and beyond.

*At this time, we are now accepting reservations for June 19, 2020 and later. This targeted lodging opening date is subject to change.

Epic Mountain Rewards gives pass holders a 20% discount on food and beverage, lodging, group ski and ride school lessons, equipment rentals and select mountain activities. It is available for  Epic Pass, Epic Local Pass, Epic Day Pass, Military Epic Pass and most of the Company’s other pass products holders– regardless of whether guests plan to ski and ride one day or every day of the season. Passes are on sale now and the Epic Mountain Rewards discounts go into effect for the 2020-21 season.

With no sign-up, no point tracking and no blackout dates, Epic Mountain Rewards is designed to be as simple as possible. Pass holders get the 20 percent discounts by simply presenting their pass at the register or logging into their account for online reservations. For more information, click here.