Vail Resorts 2019/20 Season Closure FAQs


Guest FAQs

We will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions. All other resorts will be closed for the remainder of the season.
Guests can process refunds and credits on pre-purchased lift tickets, lodging, ski and ride school, equipment rentals, and mountain activities, subject to applicable terms and conditions, using this online form. 
Please allow 6-8 weeks for processing after you submit your online form.  You will receive an email confirmation when your request has been received.  Vail Resorts customer service representatives will call you if any additional information or clarification is needed to process your request.
To the extent that any of our resorts re-open during the season, your pass will be valid.
Pursuant to the terms of all season pass and Epic Day Pass products, they are non-refundable and non-transferable to another season.  We will be reviewing these policies and providing any updated guidance in the coming weeks.  
All Vail Resorts owned and operated lodging properties will close on Friday, March 20, 2020. 
For lodging owned and operated by Vail Resorts, guests can receive a full refund for any bookings made through May 31, 2020.

Cancellation and date change policies through third party lodging and booking partners will vary by property. Guests should reach out to their reserved lodging property or reserved booking source if they need to discuss changes.
No, any existing reservations with a check-in after Tuesday, March 17, 2020 are no longer valid. For lodging owned and operated by Vail Resorts, guests can receive a full refund for any bookings made through May 31, 2020.
While we will continue to monitor the appropriate timeframe for reopening, our reservations systems will be accepting reservations for future stays that begin on June 1, 2020.
All on-mountain dining, including quick serve and fine dining, are closed for the season. Restaurants within our lodging properties are also closing for the season.
All Vail Resorts Rental and Retail stores at the resorts are closed for the season.
Events at our resorts that were scheduled during the remainder of the 2019-20 ski season are cancelled. Check our website, or the event-specific website, for more information.
Those decisions will be dependent on both the COVID-19 situation and weather conditions.