Protect your season with Pass Insurance

Coverage applies for season passes valid for the 2009/2010 season, Nov. 15, 2009 - April 15, 2010.  Refunds will not be provided beyond April 15, 2010.

Cancellation: for incidents that occur prior to the start of the ski season, we reimburse the full cost of the season pass if you are unable to use it for the entire season due to a covered reason.

Interruption: for incidents that occur after the ski season starts, we reimburse the pro-rated value if you are no longer able to use the season pass due to a covered reason. Covered reasons include sickness, injury, job transfer, complications of pregnancy, normal pregnancy or childbirth, military deployment, employer termination or layoff and death of a family member.

NOTE: If you have already purchased your pass and wish to purchase pass insurance, please call our Customer Service Center at (800) 842-8062.  Pass Insurance will only be offered through November 15th or 30 days after you purchase your pass (whichever date comes later) 

Coverage	Description
1. Injury or sickness of an insured.	Injury or sickness must be so disabling as to reasonably cause a ski pass to be unusable, which results in medically imposed restrictions as certified by a physician at the time of sickness or injury preventing the use of the pass.
2. Injury, sickness or death of an   insured’s family member while traveling with the insured.	Injury or sickness to the family member must be so disabling as to reasonably cause an insured’s ski pass to be unusable, which results in medically imposed restrictions as certified by a physician at the time of injury or sickness preventing the use of the ski pass.
3. Injury, sickness or death of an insured’s family member while not traveling with the insured.	The family member’s condition must be life-threatening as certified by a physician or because they require the insured’s care.
4. The insured’s primary residence or destination being uninhabitable by natural disaster, vandalism or burglary.	Police reports or other local authority reports or documentation proving loss must be provided.
5. The insured being subpoenaed, required to serve on a jury, hijacked or quarantined.	Police reports or other local authority reports or documentation must be provided.
6. The insured is involuntarily terminated or laid off.	a) Insured must have been an active employee for the same employer for at least one year, b) Termination must occur following the effective date of coverage, c) Coverage is not applicable to temporary employment, independent contractors or self-employed persons, d) Documentation proving lay off and the aforementioned must be provided.
7. The insured has an involuntary employer-initiated transfer within the same organization of 100 or more miles after the insured’s effective date of coverage which requires the insured’s primary residence to be relocated.	a) Insured must be an active employee for the same employer for at least one year, b) Documentation proving the relocation and aforementioned must be provided.
8. Insured is called to active military service or military leave is revoked or reassigned.	Military documentation proving deployment or military leave reassignment must be provided.
9. Insured has a complication of pregnancy, normal pregnancy or childbirth.	Complication of pregnancy, normal pregnancy, or childbirth must occur after the Insured’s effective date of coverage and must be verified by medical records.

This is only a brief description of the coverage(s) provided under policy series T30337NUFIC-TG. The Policy will contain reductions, limitations, exclusions and termination provisions. Full details of coverage are contained in the Policy. If there is any conflict between the contents of this document and the Policy, the Policy will govern in all cases. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. All coverages may not be available in all states.

We hope you get the most out of your pass purchase this season, but in the event you need to make a claim, we have a dedicated team of administrators set up to assist you. Call 1-877-249-5373 to initiate a claim.


See our Pass Insurance Policy>>

Q: Can I go to a resort pass office or call the Customer Sales and Service Center to get reimbursed on my pass?
A: No. All claims are processed through our dedicated team of administrators. Please call 1-877-249-5373 to initiate a claim.

Q: What if I didn’t purchase pass insurance – can I get reimbursed?
A: No. Reimbursements will only be made if you purchased pass insurance and if you suffer a covered loss. The amount paid will be pro-rated based on the term of the season and the date the claim is made.

Q: You weren’t offering pass insurance when I first bought my pass or I didn’t add it at the time. Now I want insurance, what do I do?
A: Stop by a resort pass office to add pass insurance or call our Customer Service at 1-800-842-8062. Note: pass insurance will only be available till November 15, 2009 or thirty days after you purchase your pass – which ever comes later.

Q: How long will pass insurance be available?
A: Pass insurance will only be available till November 15, 2009 or thirty days after you purchase your pass – which ever comes later.

Q: I have more detailed questions about the coverage. Who can I call?
A: Call a claims administrator at 1-877-249-5373

Q: If my Colorado pass is refunded this year, will I still be eligible to renew this year?
A: Yes, even if your Colorado pass was refunded you will still be able to renew for the following season.

Q: Can I purchase pass insurance for any Vail Resorts pass product? What about tickets?
A: You cannot purchase insurance for tickets, but you can purchase insurance for all passes (except the merchant pass.)

Q: Why can’t I purchase insurance for tickets?
A: This is a pilot year for this program and we are only offering it for passes. If things go well, we hope to extend insurance coverage to other products next season.

Q: Is Pass Insurance Refundable or Transferable?
A: No.

We hope you get the most out of your pass purchase this season, but in the event you need to make a claim, we have a dedicated team of administrators set up to assist you. Call 1-877-249-5373 to initiate a claim.