Q: Can I go to a resort pass office or call the Customer Sales and Service Center to get reimbursed on my pass?
A: No. All claims are processed through American Claims Management. Please call 1-877-895-1297 to initiate a claim or email: NewLosses@ACMClaims.com
Q: What if I didn't purchase pass insurance – can I get reimbursed?
A: No. Reimbursements will only be made if you purchased pass insurance and if you suffer a covered loss.
Q: How long will pass insurance be available?
A: Pass insurance will only be available till October 15th, 2017 or thirty days after you purchase your pass – whichever comes later.
Q: I have more detailed questions about the coverage. Who can I call?
A: Beecher Carlson Insurance Services is the insurance agent and can answer your coverage questions. Please call 303-996-5413 or 303-996-5456 to speak directly to your agent. To speak with a claim adjuster, call 1-877-895-1297 and listen for the prompt for questions.
Q: Can I purchase pass insurance for any Vail Resorts pass product? What about daily lift tickets?
A: You cannot purchase insurance for daily lift tickets, but you can purchase insurance for all Vail Resorts pass products, including the Epic 7-Day.
Q: Is Pass Insurance Refundable or Transferable?
Q: What does pass insurance cover?
A: Pass insurance protects your season pass purchase for various covered losses. For a list of covered perils and exclusions please review the Certificate of Season Ski Pass Insurance which is available for viewing or downloading on www.Snow.com/Passinsurance or you can call Beecher Carlson at 303-996-5413 or 303-996-5456 for more information about the coverage.
Q: What is the phone number to report claims if calling from outside of the US?
Q: How long do I have to file a claim?
A: All claims under the Policy must be submitted as soon as reasonably possible but, in any event, no later than July 15, 2018. Be sure to submit proper documentation to prevent delays in claim handling.
We hope you get the most out of your pass purchase this season, but in the event you need to make a claim, we have a dedicated team of claim administrators set up to assist you. Call 1-877-895-1297 to initiate a claim or email NewLosses@ACMClaims.com