Frequently Asked Questions

What are the Requirements for my Season Pass Photo?

Photo Upload Information: 
Our pass and pack products require a photo of each pass holder. If you have had a pass for any past season, you may already have photo on file and do not need to upload a photo at this time. If you do not currently have a photo on file, you can upload your photo online. Log-in to your account for more information on how to upload a photo, check out our pass photo requirements. You can not replace an existing photo online at this time.

COMPLETE PHOTO REQUIREMENTS

•       Image should be in .jpg format

•       Photo must be a square image, rectangular images such as those taken on newer smart phones will not upload, please crop photo to be square

•       400 x 400 pixels

•       The photo should show a clear, front view, full face of the guest

•       The guest should be in normal attire, without hat or glasses

•       The guest should have a natural expression, and eyes open and looking directly ahead

•       The head of the person being photographed should not be tilted up, down or to the side

•       There should be a strong definition between the face and background

•       The head should be centered in the photo

•       The head should cover about 50% of the area of the photo

Please call Customer Service at 800-842-8062 if you encounter any problems while uploading your photo(s)


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