Frequently Asked Questions


What is EpicMix?
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Snow Stake Cams

How do you measure?
How do you measure settled base?
How do you report your snow totals?
What happens when there’s a mistake?
What time do you report your snow totals?
Whats your average snowfall?
Where do you measure?
Who’s responsible for checking the snow stakes?
Why might there be two different #s – one on the official snow report & a different number on the camera image?
Why are there two snow stakes?
Why is your settled base reported as 18” at the beginning of the season?
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Season Passes

I paid the $49 down payment in the Spring, when do I pay the rest?
What season passes are offered for the upcoming season? Where can I use them? Where can I buy one?
Is my pass valid at Whistler Blackcomb for the 16-17 season?
Does the Epic Pass include Arapahoe Basin?
As a passholder do I get discounted lift tickets for my friends and family?
Do I get discounted lift tickets after I've used up my 4th day on my Epic 4-Day Pass or my 7th day on my Epic 7-Day or my 10th day at Vail or Beaver Creek on my Epic Local Pass?
Do I earn PEAKS Reward Points for a season pass purchase?
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Lift Tickets

How Can I get the Best Deal on Lift Tickets?
How Much are Lift Tickets this Winter? Can I Buy Them Online?
What is the Lowest Price Guarantee?
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Season Pass Insurance

Is Season Pass Insurance Available? What does it cover?
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How do I log in to the website to access my PEAKS account, renew my season pass, or change my address?
What can I use my PEAKS points for?
What is PEAKS? How does it work?
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Ski and Snowboard School Lessons

Are lift tickets included with ski lessons/ski school?
Can I make reservations for lessons/ski school in advance?
Do you have rentals available for Children's Ski and Ride School?
Where is the best ski school in Colorado?
Where is the best ski school in Tahoe?
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Mountain Information

What are the resorts opening and closing dates for the season?
What is the winter weather like? How much snow do the mountains get?
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Discounts and Savings

Can I get a discount for being a PSIA or National Ski Patrol member?
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Equipment and Rentals

If I am renting, what if I have my own boots?
If I am renting, when and where do I pick up my equipment?
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Do you offer Night Skiing?
Do you offer Night Skiing?
What can my kids do at Vail?
Where can I golf at Beaver Creek?
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How do I book my vacation? Can I reserve lodging and other things online?
How is our condo furnished? (Linens, dishes and decor)
Where can I get a map of Vail, and where is my hotel in relation to the lifts?
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Dining and Nightlife

What are my dining options around town?
What are the average meal prices at Keystone's restaurants? What type of payment do they take?
What is the dress code for dining out?
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Travel and Transportation

How can I rent a car online?
Where can I park for skier day-parking?
Where is the closest airport? Can I book a flight online?
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Can I call to check in on my child in the Nursery / Daycare?
Do you do background checks on your Nursery / Daycare staff?
Do you have any multi day or multi kid packages at Keystone's Children Center?
Do you have half days at Keystone's Children Center?
Does my child need to be potty trained to be in the Play School (3-6 year old) program for Keystone's Children Center?
My Child is an Infant with a specific schedule, how does your Infant Program work?
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Groups Weddings Conferences

Does Keystone host weddings and receptions? What venues can I choose from?
Does Keystone offer conference and group services? What are the venue options?
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Customer Service

How can I contact Human Resources? Who should I call?
How do I contact lost and found?
What is the customer service phone number? What are the operating hours for the customer service help line?
What is the snow report phone number?
Why should I book my trip through Vail Resorts?
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My Account

Can I get a refund?
How do I sign up to receive offers and travel deals via Email?
How do I unsubscribe from receiving email updates?
How do I change/edit my email address?
How do I add new members to my Online Account?
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Do the ski resorts make snow?
What is the Mountain Pine Beetle? Does it affect the ski resorts?
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Online Tools

How do I sign up for regular updates on exclusive offers and travel deals?
What is Snowmate?
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How can I get employment information?
How many days have I skied this season?
What should I wear while skiing or snowboarding? How should I dress?
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