Frequently Asked Questions

EpicMix

What is EpicMix?
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Snow Stake Cams

How do you measure?
How do you measure settled base?
How do you report your snow totals?
What happens when there’s a mistake?
What time do you report your snow totals?
Whats your average snowfall?
Where do you measure?
Who’s responsible for checking the snow stakes?
Why is your settled base reported as 18” at the beginning of the season?
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Season Passes

Do I earn PEAKS Reward points for an Season Pass purchase?
Do I get discounted lift tickets after I've used up my 7th day on my Epic 7-Day or my 10th day at Vail or Beaver Creek on my Epic Local Pass?
Do I get discounted lift tickets for my friends and family?
Does the Epic Season Pass include Arapahoe Basin?
Epic Pass...What's the catch?
I previously had a season pass at Northstar California. What does the 11/12 season pass line-up mean for me?
I paid the $49 down payment in the Spring, when do I pay the rest?
What Season Passes are Offered for the upcoming Season? Where Can I Use Them? Where Can I buy One?
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Lift Tickets

How Can I get the Best Deal on Lift Tickets?
How Much are Lift Tickets this Winter? Can I Buy Them Online?
What is the Lowest Price Guarantee?
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Season Pass Insurance

Is Season Pass Insurance Available? What does it cover?
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PEAKS

How do I log in to the website to access my PEAKS account, renew my season pass, or change my address?
What can I use my PEAKS points for?
What is PEAKS? How does it work?
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Ski and Snowboard School Lessons

Are lift tickets included with ski lessons/ski school?
Can I make reservations for lessons/ski school in advance?
Do you have rentals available for Children's Ski and Ride School?
Where is the best ski school in Colorado?
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Mountain Information

What are some of the mountains' statistics? Lifts, acres, runs, etc?
What are the resorts opening and closing dates for the season?
What is the winter weather like? How much snow do the mountains get?
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Discounts and Savings

Can I get a discount for being a PSIA or National Ski Patrol member?
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Equipment and Rentals

Do I need a reservation to rent equipment? If so, when should I make my reservation?
If I am renting, what if I have my own boots?
If I am renting, when and where do I pick up my equipment?
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Activities

Where can I golf at Beaver Creek?
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Lodging

How do I book my vacation? Can I reserve lodging and other things online?
How is our condo furnished? (Linens, dishes and decor)
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Dining and Nightlife

What are my dining options around town?
What is the dress code for dining out?
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Travel and Transportation

How can I rent a car online?
Where can I park for skier day-parking?
Where is the closest airport? Can I book a flight online?
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Childcare

Can I call to check in on my child in the Nursery / Daycare?
Do you do background checks on your Nursery / Daycare staff?
My Child is an Infant with a specific schedule, how does your Infant Program work?
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Customer Service

How can I contact Human Resources? Who should I call?
How do I contact lost and found?
What is the customer service phone number? What are the operating hours for the customer service help line?
What is the snow report phone number?
Why should I book my trip through Vail Resorts?
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My Account

Can I get a refund?
How do I sign up to receive offers and travel deals via Email?
How do I unsubscribe from receiving email updates?
How do I change/edit my email address?
How do I add new members to my Online Account?
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Environment

Do the ski resorts make snow?
What is the Mountain Pine Beetle? Does it affect the ski resorts?
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Online Tools

How do I sign up for regular updates on exclusive offers and travel deals?
What is Snowmate?
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Miscellaneous

How can I get employment information?
How many days have I skied this season?
What should I wear while skiing or snowboarding? How should I dress?
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About Epic Is Endless

Where is Las Leñas?
What is the relationship between Las Leñas and Vail Resorts?
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