Q: Can I go to a resort pass office or call the Customer Sales and Service Center to get reimbursed on my pass?
A: No. All claims are processed through our dedicated team of administrators. Please call 1-877-249-5373 to initiate a claim.
Q: What if I didn’t purchase pass insurance – can I get reimbursed?
A: No. Reimbursements will only be made if you purchased pass insurance and if you suffer a covered loss. The amount paid will be pro-rated based on the term of the season and the date the claim is made.
Q: How long will pass insurance be available?
A: Pass insurance will only be available till October 15th, 2014 or thirty days after you purchase your pass – which ever comes later.
Q: I have more detailed questions about the coverage. Who can I call?
A: Call a claims administrator at 1-877-249-5373
Q: Can I purchase pass insurance for any Vail Resorts pass product? What about tickets?
A: You cannot purchase insurance for tickets, but you can purchase insurance for all Vail Resorts pass products, including the Epic 7-Day.
Q: Is Pass Insurance Refundable or Transferable?
We hope you get the most out of your pass purchase this season, but in the event you need to make a claim, we have a dedicated team of administrators set up to assist you. Call 1-877-249-5373 to initiate a claim.