Q: Can I go to a resort pass office or call the Customer Sales and Service Center to get reimbursed on my pass?
A: No. All claims are processed through American Claims Management. Please call 1-877-895-1297 to initiate a claim or email: NewLosses@ACMClaims.com
Q: What if I didn't purchase pass insurance – can I get reimbursed?
A: No. Reimbursements will only be made if you purchased pass insurance and if you suffer a covered loss. The amount paid will be pro-rated based on the term of the season and the date the claim is made.
Q: How long will pass insurance be available?
A: Pass insurance will only be available till October 15th, 2014 or thirty days after you purchase your pass – which ever comes later.
Q: I have more detailed questions about the coverage. Who can I call?
A: Beecher Carlson Insurance Services is the insurance agent and can answer your coverage questions. Please call 1-877-895-1297 and listen for the prompt for questions or call 303-996-5413 to speak directly to your agent.
Q: Can I purchase pass insurance for any Vail Resorts pass product? What about tickets?
A: You cannot purchase insurance for tickets, but you can purchase insurance for all Vail Resorts pass products, including the Epic 7-Day.
Q: Is Pass Insurance Refundable or Transferable?
Q: What does pass insurance cover?
A: Pass insurance protects your season pass purchase for various covered losses. For a list of covered perils and exclusions please review the Certificate of Season Ski Pass Insurance which is available for viewing or downloading on www.Snow.com/Passinsurance or you can call Beecher Carlson at 1-877-895-1297 or 303-996-5413 for more information about the coverage.
Q: What is the phone number to report claims if calling from outside of the US?
We hope you get the most out of your pass purchase this season, but in the event you need to make a claim, we have a dedicated team of claim administrators set up to assist you. Call 1-877-895-1297 to initiate a claim or emailNewLosses@ACMClaims.com